Delivery Policy

ROSEVEN INTERIORS primarily sells digital products. Unlike physical goods, these products are delivered electronically and do not require physical shipping.

Depending on the store functionality available at the time of purchase, digital products may be delivered through your customer account, a secure download page, an order confirmation email, a download link, or another electronic method.

After successful payment and completion of the relevant order verification process, digital delivery will normally be made available electronically.

Delivery may occur immediately or shortly after payment, depending on the payment provider, order verification, technical processing, and the delivery system being used.

Your purchase confirmation does not necessarily mean that the file itself has already been downloaded. It means that the order has been recorded and is being processed or has been completed according to the applicable order status.

Customers are responsible for providing an accurate and accessible email address when placing an order or creating an account.

We are not responsible for delivery problems caused solely by an incorrect email address entered by the customer, an inaccessible mailbox, an email provider blocking our message, or similar circumstances outside our reasonable control.

Where possible, we may assist by providing access through the customer account or another appropriate delivery method.

Download access may be associated with the customer account, order, or transaction through which the product was purchased.

Customers should keep their account credentials secure and should not share private download links or account access with unauthorized persons.

Depending on the product and technical setup, download access may be subject to reasonable security controls designed to protect the digital product against unauthorized distribution.

ROSEVEN INTERIORS may apply reasonable download limits, expiring links, authentication requirements, or other technical controls where necessary to protect digital products and prevent unauthorized access.

Any product-specific download limitations will be communicated through the relevant product page, order information, or download interface where appropriate.

Customers must not attempt to bypass, disable, manipulate, or circumvent reasonable download-security measures.

If you have completed payment but cannot access your purchased product, please contact us before initiating a payment dispute where reasonably possible.

We will make reasonable efforts to investigate the order and restore access, resend the appropriate file or download link, or provide another suitable remedy.

Technical interruptions, payment-provider delays, hosting issues, email delivery failures, or other temporary circumstances may occasionally delay delivery.

If a delivered digital file appears corrupted, incomplete, or otherwise unusable, contact us as soon as reasonably possible.

We may provide a replacement file, a new download link, or reasonable technical assistance where the problem can be resolved.

Where a technical problem cannot reasonably be corrected, the matter may be handled in accordance with our Refund & Cancellation Policy.

Customers are responsible for having a compatible device, operating system, software, storage capacity, and internet connection necessary to download and use their purchased products.

Where a product has specific file-format or software requirements, those requirements may be stated on the relevant product page.

ROSEVEN INTERIORS is not responsible for compatibility problems caused solely by a customer's device, software, network, or configuration where the relevant requirements were reasonably disclosed before purchase.

Where technically available, customers may be able to access their purchased products again through their account or order history.

Re-download availability may be subject to reasonable security measures and technical limitations.

Customers should maintain secure backups of files they have legitimately downloaded for their permitted use.

Digital products may be purchased and delivered electronically to customers located outside Tanzania, subject to applicable laws, payment availability, and technical restrictions.

Because delivery is electronic, customers generally do not incur physical international shipping or customs charges for digital products.

Customers remain responsible for complying with laws applicable to their own location regarding digital purchases, intellectual property, taxation, or other relevant matters.

After a successful purchase, we may send an order confirmation or transaction email containing information about the order.

The order confirmation may include the order number, purchased products, transaction details, and instructions for accessing the purchased digital products.

Download links and account access may contain or provide access to purchased digital products and should therefore be treated as confidential.

Customers must not intentionally share private download links with people who have not legitimately purchased or otherwise been authorized to use the relevant product.

Unauthorized sharing may result in download restrictions, account suspension, license termination, or other appropriate action subject to applicable law.

Delivery issues do not automatically entitle a customer to a refund where the issue can reasonably be resolved by restoring access or providing a replacement file.

Where delivery cannot reasonably be completed or the product cannot be supplied as purchased, the situation will be handled in accordance with the Refund & Cancellation Policy.

If you have paid for a product but cannot access or download it, please contact us with the relevant order information.

ROSEVEN INTERIORS may update this Delivery Policy from time to time to reflect changes in our delivery systems, digital products, payment processes, security measures, or applicable legal requirements.

The "Last updated" date at the beginning of this page will be updated when material changes are made.