Refund & Cancellation Policy

ROSEVEN INTERIORS primarily offers downloadable digital interior-design visual products.

Because digital products may be delivered and made accessible immediately after purchase, refunds are handled differently from refunds for ordinary physical goods.

We nevertheless want customers to receive the products they purchased in usable condition and will review legitimate requests fairly and reasonably.

For digital products, a refund may generally not be available once the purchased file has been successfully delivered and made available for download, except where a refund or other remedy is required by applicable law or where one of the circumstances described below applies.

Purchasing a digital product means you are responsible for reviewing the available product description, preview, specifications, and license terms before completing your purchase.

If you have a problem with a purchased digital product, please contact us before requesting a payment dispute or chargeback.

In many cases, we may be able to resolve the issue by re-sending the file, correcting download access, providing a replacement file, or assisting with a technical problem.

This approach does not remove any legal rights you may have under applicable law.

Where a downloaded file is corrupted, incomplete, or otherwise technically defective, we may provide a replacement download instead of issuing a refund.

A replacement will normally be the preferred remedy where the purchased product can still be supplied substantially as described.

Requests to cancel an order should be made as soon as possible.

For digital products, cancellation may not be possible once the product has been processed and download access has been provided.

Where an order has not yet been fulfilled or made available, ROSEVEN INTERIORS may, where reasonably possible, cancel the order and issue an appropriate refund.

If you believe you have been charged more than once for the same purchase, please contact us promptly with the relevant order details.

After verification, an unintended duplicate charge may be refunded through the appropriate payment channel.

If you believe that a transaction was made without your authorization, contact us as soon as possible.

We may request information necessary to verify the transaction and may work with the relevant payment provider where appropriate.

Where a refund is approved, it will normally be returned through the original payment method where technically and operationally possible.

The time required for the refunded amount to appear in your account may depend on the relevant payment provider, bank, card issuer, or financial institution.

ROSEVEN INTERIORS is not responsible for processing delays caused solely by a third-party financial institution after the refund has been initiated.

We encourage customers to contact us first so that we have an opportunity to resolve legitimate purchase problems.

This does not prevent you from using any dispute, complaint, or consumer-protection process available to you under applicable law.

Where a chargeback is initiated, we may provide the payment provider with relevant transaction records and information necessary to respond to the dispute.

We reserve the right to investigate refund requests that appear fraudulent, abusive, misleading, or inconsistent with the purchase history or technical records associated with an order.

We may decline a refund where there is credible evidence of fraud, unauthorized redistribution, misuse of digital products, or other material abuse, subject always to applicable law.

Contact us using the email address below and include as much of the following information as reasonably possible:

• Your name
• The email address used for the purchase
• Your order number
• The product involved
• The date of purchase
• A description of the problem
• Relevant screenshots or other supporting information, where useful

We may review order records, payment records, download records, customer communications, and technical information where reasonably necessary to assess a refund request.

We aim to handle genuine refund and support requests fairly and within a reasonable period.

This policy is not intended to remove, restrict, or replace any mandatory consumer rights or remedies that apply to you under the law.

Where applicable law provides a greater right to a refund, cancellation, replacement, repair, or other remedy, that legal right will continue to apply.

We may update this Refund & Cancellation Policy from time to time to reflect changes in our products, payment processes, business practices, or applicable legal requirements.

The Last updated date at the beginning of this page will be updated when material changes are made.